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Glass Jar Gifts Frequently Asked Questions

Order Status

Glass Jar Gifts – Has my order shipped?

Glass Jar Gifts Email confirmation is issued on receipt of payment and at time of shipment. We despatch the same day you place your order, for next working day arrival.

How do I cancel my order?

Please note that once an order has begun processing or has shipped, the order is no longer able to be cancelled. The order cannot be cancelled online. This is because we authorise the transaction for payment at checkout and that requires the order to become locked. Please submit any cancellation via email to Glass Jar Gifts on email address:  info@glassjargifts.co.uk

Email cancellations to Glass Jar Gifts must contain the following: First name, last name, item(s) ordered and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order.

How do I change quantities or cancel an item in my order?

Please note that once an order has begun processing or has shipped, the order is no longer editable. Since payment is authorised at checkout you are not able to change quantities or cancel an item online. Please follow the instructions for cancelling an order above to change an item from your order.

My order never arrived.

If you have a query about your order, please contact us

My package is missing products.

If all your packages have been delivered as per your email confirmation and you are still missing products, please email us within 72 business hours (3 days) of package delivery. Please contact us

Out of Stock Policy

Not in stock

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number. If you have a question about your order, please contact us.

Shipping Questions

Do you ship to my country?

We ship anywhere within the UK via next working day delivery. Please contact us if you wish to be quoted for shipments outside the UK.

What is your method of shipment?

At Glass Jar Gifts our shipping is done through Royal Mail special delivery within the UK.

How do I track a package?

Email confirmation is issued on receipt of payment and at time of shipment.

What are my payment choices?

Glass Jar Gifts accepts the payment methods below. Please note that we will not ship your order until we receive payment from you.

What is the return policy?

Returns are accepted in an unused condition if received back at Glass Jar Gifts within 7 days of shipment date. You will be offered store credit or a refund, less the shipment cost. Please contact us if you have a returns request.

I received the wrong product

If you feel that you have received the wrong product, please email contact uswithin 72 business hours (3 days) of receiving the product.

Pricing and Billing

Do I have to pay VAT?

Prices are inclusive of VAT.

I have a question on my charges.

If you have questions or concerns, please contact us for further assistance.

I need a copy of my receipt / invoice.

Please contact us for a copy of your receipt / invoice

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s)

What credit cards do you accept?

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s)